The story of my internet connection.

Ok, the speed is decent now. Time to make a proper post.

As some of you already know, my internet connection is crap. Cant change the current setup im having, because its a hostel thing, we got to stick with the internet plan, or pay through your nose. Ive been complaining to the internet company since march. They always reply to my emails, so at 1st I thought maybe they actually care about their customers, not like back home in malaysia.

Well, they dont, all they do is reply, nothing else.

After 7 months, they sent me this email:

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Hi,Could you please visit www.snap.net.nz/tools/speedtest2 and run that test a couple of times, and email us the screenshots? Could you also provide a couple of traceroute outputs. To do this, in Windows, go to the Start menu, then click Run, then type "cmd" and click OK.From there, type the following commandtracert http://www.google.com/Please copy/paste the output into an email.Also issuetracert http://www.bbc.co.uk/ and copy/paste the outputs.Kind Regards,Paul KrizekTechnical Support

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Ok, take a speed test? CAN.

Slower than bloody dial up. I pay for wireless, i get something worse than dial up.
Sent them the screenshots, and the other things they want me to do. (Had to wait 5 minutes to open the page to reply them). What do they do? They ask me to install some software onto my comp, let it fill with data then send it back to them.

Screw it lah, if they dont want to send people here to actually FIX the problem, im not going to co-operate.

My reply was this:

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Hello, I have decided that this just isnt worth my time anymore. I have been sending e-mails during the 1st half of the year, and there was no improvement in the connection speed.

I have my final examinations coming in 3 weeks time, and I need to study.
After that, i'm moving out. So there is no point with anymore troubleshooting.

Thank you very much.

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Cant wait for next year. I'll get a proper connection with another company.